100% Naramata Wines, delivered straight to your door.

There is no fee to join! Rather, you are making a commitment to purchase on regular intervals and are only charged for the wines you receive. You must commit to receiving regular club shipments in order to maintain an active membership.

‘SHIP TO’ OPTION: You will receive an email ahead of your shipment clearly outlining shipment dates. In most circumstances, wines are received between 3-7 business days after leaving the winery, depending on the final destination. Please check to see that your shipping address is complete. If you have a buzzer, please include it in your address. A signature is required, so if you have an office address where you can receive the wine, that is preferred.
‘PICK-UP’ OPTION: Please wait for an email from us informing that the wines are ready for pick up before arriving. The wines will not be available at the winery until you are notified by email.

We cannot exchange wines after they have been shipped out. If you have a preference or dislike a specific varietal, please contact our DTC Manager and we will make a note on your file.

Substitutions are not permitted within the Hillside club level.

The Heritage Club & Mosaic Club level members do have more flexibility within their shipments. The Heritage Club receives six bottles as chosen by our winemaker and the other six bottles are customizable to your preferences. Mosaic Club members will receive a six bottle allocation of our flagship red blend (Mosaic), and the other six bottles are customizable to your preference.

Club shipments will always include a combination of pre-releases, club exclusives, new vintages & library wines. You are welcome to add wines to your club shipment and we will ship them free of charge. Please forward all substitution requests to [email protected] and we will do our best to accommodate if we are able. However, we cannot guarantee all substitution requests will be granted.

No. Purchasing outside shipment months does not count towards your club commitment.

Yes, you may skip up to two consecutive shipments. You must contact our DTC Manager to skip your shipment. After 2 consecutive skipped shipments your membership will be put on hold and you will no longer be considered an active member.

We primarily use ATS Healthcare as our shipper. They offer temperature controlled shipping which keeps wine safe from the elements during transit. For rural and Northern addresses, Canada Post will be used. If you would prefer your wines be shipped via Canada Post please contact us.

When you provide us with your credit card and signature upon enrollment, you are giving Hillside permission to charge your card for your regular scheduled club shipments .
Hillside also uses an Auto-Updater tool which works with all major credit card companies to seamlessly & securely update your credit card expiry date.

You certainly can, and the more you buy the more rewards you earn! Just log in to your account and add to your order. Wine Club members have access to wines not yet released to the public so this a good opportunity to add to your shipment.

The deadline for pick-up is May 31 (spring shipment), Oct 31 (fall shipment) If you are not able to pick-up prior to these dates, please email us at [email protected] and we will arrange to ship it to you.

Someone over the age of 19 must sign for the delivery. If no one is home, ATS courier will leave a door knocker so you know they have been there. You must contact them directly to arrange for a new delivery date. If alternative arrangements are not made to re-deliver your wine will be shipped back to us and you will incur a re-stocking charge.
Shipping to an office address is always recommended as someone will be there during the delivery times. You can always change your shipping address to a place of work or we can make the change for you.

Absolutely. Your preferences are important to us, and we know they can change from time to time, We offer flexibilty in changing your wine selections or membership provided we are given 14 business days notice prior to the shipping date. If ample notice is not provided, your initial selection will be used.

When you join the Hillside Wine Club, you are committing to membership for the period of ONE YEAR. If you cancel your membership prior to the 1 year mark you will be subject to a $50.00 cancellation fee. You must notify our DTC Manager directly if you wish to cancel your membership. SIMPLY NOT UPDATING YOUR CREDIT CARD OR UNSUBSCRIBING TO EMAILS DOES NOT CANCEL YOUR MEMBERSHIP.

Sign in to your account on the top right corner of the site. Instructions are there if you have forgotten your username or password. This is how you can change your shipping address (even temporarily if you are going to be away).